Frequently Asked Questions

Common questions about Chartonix AI, pricing, accuracy, refunds, and more.

General

What is Chartonix AI?

Chartonix AI is an AI-powered educational chart analysis platform. Upload any candlestick chart and the AI detects patterns, maps support & resistance zones, projects bullish/bearish scenarios, and explains everything step by step — strictly for educational use.

Disclaimer

Is Chartonix AI financial advice?

No. Chartonix AI is strictly educational. We do not provide buy/sell recommendations or any form of financial advice. All analysis is for learning chart-pattern study only. We are not SEBI registered investment advisors.

Accuracy

How accurate is the AI pattern detection?

Each detected pattern comes with a confidence score. The AI is trained on thousands of historical chart patterns across global markets. However, no pattern detection system is 100% accurate — patterns are educational projections, not financial predictions.

Compatibility

Which brokers/platforms are supported?

Any platform that produces a candlestick chart screenshot. Chartonix AI works with images from Zerodha, TradingView, MetaTrader, AngelOne, Upstox, ICICI Direct, Groww, Dhan, and any other charting platform — Indian or international.

Pricing

What does it cost?

Free 7-day trial. Then ₹899/month or ₹8,990/year (save 17%, 2 months free). 14-day money-back guarantee on your first purchase. See full pricing details.

Subscription

Can I cancel anytime?

Yes. Cancel anytime from your account settings. Cancellation takes effect at the end of your current billing period — you keep access until then.

Refund

Do you offer refunds?

Yes — 14-day money-back guarantee on your first purchase, no questions asked. After 14 days, refunds are evaluated case-by-case.

Privacy

Is my chart data secure?

Yes. Uploaded charts are processed securely on our servers, not shared with third parties, and not used for AI training without explicit consent. See Privacy Policy for details.

Markets

Does Chartonix AI work for crypto / forex / stocks?

Yes — any candlestick chart works. The AI is asset-agnostic and works on stocks, forex, commodities, crypto, indices, and any other tradeable asset that produces candlestick charts.

Company

Who is behind Chartonix AI?

Chartonix AI is developed and operated by Virtual Universe Technology Pvt. Ltd., founded by Sachchidanand Mithailal Jaisawal. Learn more about us.